Best Shipping Notice Email Samples for Your Business: Improve Customer Experience

Have you ever had a package arrive on your doorstep, only to realize you weren’t aware of its shipping details beforehand? It can be frustrating when you don’t know when your package will arrive or have the ability to track its progress. That’s why an effective shipping notice email is crucial for both businesses and consumers.

A shipping notice email informs the recipient that their shipment is on the way, and provides them with all the necessary details to track and monitor the package’s journey. It’s a simple yet powerful communication tool that can help you enhance customer experience and build trust.

If you’re looking for inspiration, there are plenty of shipping notice email templates available online. These templates can be edited and customized to fit your specific needs. From adding your business logo to tweaking the message tone, the possibilities are endless.

Whether you’re a small business owner or a customer service representative, a well-crafted shipping notice email can make all the difference. So, take a moment to check out different shipping notice email samples and see how you can improve your delivery communication game.

The Best Structure for Shipping Notice Email Sample

If you’re running an ecommerce business or even just shipping products to customers, sending out shipping notice email samples can keep them updated on the status of their purchase. A well-crafted shipping notice email can not only keep your customers satisfied but can also lead to repeat business. In this article, we’ll discuss the best structure for a shipping notice email sample, using Tim Ferris’ concise and effective writing style.

Start with a Clear Subject Line

When it comes to writing any email, the subject line is one of the most important elements – it’s the first thing your recipient sees. So, make sure your subject line is clear and informative. Consider including the order number, shipping carrier and date of the shipment in your subject line. This will ensure that your customer can quickly identify the email as a shipping notice and avoid any confusion.

Include the Important Details

The main body of the email should be concise and contain all the relevant information that your customers need to know. This includes the estimated delivery date, tracking number, and a link to track their shipment. If you’re shipping internationally, be sure to include any customs information or additional charges that may apply. Make sure to also mention any potential delays and provide a customer service email or phone number in case they have any questions or concerns.

Use Clear and Friendly Language

When writing your shipping notice email, it’s essential to use friendly and straightforward language while avoiding any vague terms or technical jargon. Imagine that you’re speaking directly to your customer and explain everything in a way that’s easy to understand. Thank them for their purchase and their patience, and express your excitement to have them as a customer.

Include a Call-to-Action

Finally, it’s always a good idea to include a call-to-action (CTA) in your shipping notice email. This could be an invitation to visit your website or browse your product selection, or even a request for them to leave a review of their experience. Including a CTA keeps your email engaging and encourages your customers to take action.

Following this structure for your shipping notice email will ensure that your customers stay informed about their purchase and have a positive experience with your brand. Keep it concise, friendly, and informative, and you’ll be on your way to building a satisfied customer base.

7 Shipping Notice Email Samples For Different Reasons

Shipping of Product Order

Dear [Customer Name],

We are excited to inform you that your product order has been shipped and will be delivered within the expected timeframe. The package has been well-packed, and we have taken enhanced measures to secure the contents and ensure its safety. We thank you for choosing our company for your purchase. Please do not hesitate to contact us should you have any concerns or questions regarding the delivery, or if you require further assistance with your purchase.

Thank you,

[Company Name]

Delivery Confirmation

Dear [Customer Name],

We are delighted to inform you that your order has been delivered successfully to the address provided. We hope that you are satisfied with your purchase, and please feel free to provide us with any feedback that you may have about our service or the product. We appreciate your business and hope to see you soon. Don’t hesitate to reach out to us if you require any further assistance.

Best regards,

[Company Name]

Delay in Shipment

Dear [Customer Name],

We are sorry to inform you that there is a delay in shipping your order, and we apologize for any inconvenience that this may cause. We are working diligently to address the issue and to minimize any further delay in the delivery of your product. We will keep you informed of the status of your shipment, and we appreciate your patience in this matter.


[Company Name]

Cancelled Shipment

Dear [Customer Name],

We regret to inform you that we have canceled your shipment due to unforeseen circumstances. We apologize for any inconvenience that this may cause you, and we will issue a full refund for your purchase. We would like to assure you that we take every precaution to ensure that we provide quality service and that this was an isolated incident. We hope to have the opportunity to serve you again in the future.

Best regards,

[Company Name]

Incorrect Address Confirmation

Dear [Customer Name],

We regret to inform you that your shipment has been delayed due to an incorrect address listed. Please immediately reach out to us to rectify the address listed. Once we have the correct address, we will schedule a delivery. We apologize for any inconvenience this may have caused and appreciate your assistance in making sure your package arrives safely and in a timely manner.


[Company Name]

International Shipment

Dear [Customer Name],

We are thrilled to inform you that your international shipment has been sent to the intended country and should arrive soon. The delivery may take approximately XX days, due to the long distances and various checkpoints involved in international shipping. We assure you that we have made arrangements with our carrier partners to ensure that your package is delivered safely and expeditiously to the destination. Please don’t hesitate to contact us should you have any questions or need further assistance.

Best regards,

[Company Name]

Custom Order Shipment

Dear [Customer Name],

Thank you for placing your custom order with us. We are delighted to inform you that your unique product has been shipped, and it is our privilege to deliver it to you. We have taken great care in the packaging and delivery of your custom order to ensure that it arrives in excellent condition. We hope that you are satisfied with the final product and appreciate your business. Please feel free to contact us for any concerns or questions you may have.


[Company Name]

Shipping Notice Emails: Tips for Crafting Effective Messages

Email has become an essential part of any business operation, and shipping notice emails are one of the most crucial types of messages you can send to your customers. Not only does it keep them informed about their purchase, but it also builds trust and loyalty between you and your customers. Here are some tips for crafting effective shipping notice emails:

  • Personalize the message. Addressing your customers by their name makes the message more sincere and establishes a personal connection. It shows that you care about them as individuals.
  • Use a clear subject line. Let your customers know at a glance what the email is about. Your subject line should be concise and descriptive.
  • Include key details. Let your customers know the order number, date of purchase, shipping address, delivery date, and tracking number (if applicable). This information helps customers track their order efficiently.
  • Highlight the benefits. Remind your customers of the benefits of shopping with your business, such as free shipping or a hassle-free return policy. This way, customers feel reassured and satisfied with their purchase.
  • Add a personal touch. Include a note about your appreciation for their business or anything else that makes the message more personal. Show gratitude and let your customers know that you value their loyalty.
  • Make it easy to contact you. Provide a customer service email or phone number in case there are any issues or questions. Customers want to know that they can easily reach you if they need help.

Crafting an effective shipping notice email is a powerful way to build and maintain relationships with your customers. By personalizing the message, providing essential details and benefits, and adding a personal touch, customers feel valued and respected. By doing so, it fosters trust and loyalty, which are critical components of any successful business operation.

Shipping Notice Email Sample

What is a shipping notice email?

A shipping notice email is a notification sent to customers that informs them that a product or item they’ve ordered has been shipped and is on its way.

What should be included in a shipping notice email?

A shipping notice email should include the shipping carrier, the tracking number, the estimated time of arrival, and any other relevant delivery details.

How do I know if my shipping notice email is legitimate?

You can check the sender’s email address, any links provided, and the overall tone of the message to determine if the shipping notice email is legitimate. Be cautious of any suspicious or unusual requests.

What if I never received my shipping notice email?

If you didn’t receive your shipping notice email, check your spam folder, promotions tab, or contact the seller’s customer support team for assistance.

Can I change my shipping details after receiving a shipping notice email?

It depends on the seller’s policies. Contact the seller or carrier directly to inquire about changing your shipping details.

What if my product is damaged or lost during shipping?

If your product is damaged or lost during shipping, contact the carrier and the seller immediately to file a claim and get a resolution.

Is there a way to track my package without the tracking number?

Unfortunately, there’s no way to track a package without the tracking number. Check the shipping notice email or contact the seller for the tracking information.

What if my shipping notice email says my package was delivered but I didn’t receive it?

Contact the carrier or seller immediately to investigate the situation and file a claim. Provide any evidence or information that can help with the investigation.

What if I have more questions about my shipping notice email?

Contact the seller’s customer support team or the shipping carrier directly for additional assistance.

Thanks for Reading

That’s it for now, folks! We hope you found the shipping notice email sample helpful. If you need any help with shipping emails or anything else related to e-commerce, feel free to visit our website again. We’d be more than happy to assist you in any way we can. Until then, happy shipping!